FAQ

Q: Are you a factory or trading company?

A:We are a factory. We integrate R&D team, manufacture,quality control team, sale and after-sale service.

Q: What certificate do you have?

A:We have CE, FCC, CCC... certificates meet standard of different countries.

Q:When will get the items after paid order?

A:Usually the order be send out within 2 or 10 days after payment confirmed.

Q:How to packing before shipment?

A:Before sent out to international express,we will packing with carton box ,to protect the goods.

Q: What is your after-sale service?

A: Best service provided for our customers not only before sale service but whole life of the goods.

-Warranty period:one year for whole machine. We will help solve it on line via Team Viewer with our engineer.

-How to deal with warranty: If damaged by non-artificial,the buyer should pay the freight when sending the defect parts to the seller,and the seller should pay the freight when sending the replacements or repaired parts to the buyer.

Q: What is your MOQ?

A: MOQ:1pcs.Any quantity is acceptable for your order. And the price is negotiable for large quantity.