What type of water should I use on my steamer?

We highly recommend using distilled water to prolong the life of your steamer and to prevent mineral build-up caused by hard water (tap water).

Is it necessary to drain the water and reservoir after each use?

It's best practice to drain the excess water from the tank and reservoir to prolong the life of your steamer and to prevent mineral build-up. It also prevents water from spilling while in storage.

I just got my steamer and the steam hose is really stiff.

The hose is made with dual-insulated material to regulate temperature and once you start using your steamer, the hose will become softer.

Does it have auto shut-off?

It has an auto temperature regulation where it will stop producing more heat once the water runs out, but it will not turn off by itself.

How do I attach the steam hose to the steamer?

The hose has a double-lock system. First, insert the hose to the unit. Hold the hose from the base and twist it clockwise in 2 full cycles. Once the hose is locked in place, pull the hose up to make sure it's tightly secured before using the steamer.