matters needing attention:
1. When using the product for the first time, please use a wet cloth to wipe the product and clean the removable components. Do not immerse the parts that cannot be disassembled into water for cleaning. After cleaning, install the disassembled part, put clean water into the water tank and boil it again for internal cleaning.
2. When making fragrant tea, milk tea and coffee, open the water tank cover first, add fresh cold water into the water tank, and make sure that the water level cannot be lower than the lowest scale or higher than the highest scale.
3. During the heating process or when the power is just turned off, please do not touch the insulation board and glass of this product with high temperature to prevent burns
4. When cleaning or not in use, please unplug the power plug, and then disassemble or clean the machine parts after the product is cooled to avoid scalding
Shipping Information
1.We can send the parcel by China Registered Mail Post or HongKong Registered Post Air Mail,e-Packet,China Express or China EMS,DHL,Fedex,UPS...
2.Most countries can receive the parcel within 15~35 business days shipping via China Registered Mail Post or HongKong Registerd Post Air Mail or e-Packet.
3.DHL,Fedex,UPS shipping could delivery the parcel during 1~8 business days for most countries.
4.EMS shipping usually takes 7~15days business days,(The deal delivery date dependent on the express of customer own country).
5.POS Malaysia Shipping & China Post Ordinary Small Packet Plus Both without the tracking information.
6.If you have not received your parcel within 30 days after parcel shipped out,please contact with us.We would track the shipment and get back to you as soon as possibe with reply.Our goal is customer satisfaction~!
7.Import Duties/ Tax Fee/ Charges are not included in price of items or Shipping Fee,These Charges are the buyers' responsibility.
8.All the orders ususally could be shipped out within 3 business days after payment receiving cleanred.
F & Q
Q: How do I pay for my purchase?
A: We accept Credit Card, TT remittance, Western Union, MoneyGram and the other payment methods. If you have difficulty in making payment, please contact with us for help.
Q: Is there any warranty for the items I bought?
A: We provide one year warranty but all shipping costs need to be paid by customers.
Q: I received the parcel broken,What can I do now?
A: Please contact with us first,We could give you the resolution at once.(Do not open any dispute or give me any negative feedback first.)
Q: I am a reseller.I would like to buy many pieces of your item,what's the wholesale price?
A: Hi, thanks for your inquiry,if you would like to buy large quantity,please send email to us, we will give you the best price,thank you!
About feedback
All the positive feedbacks are appreciated.
If you are satisfied with our service and products, please leave us a positive feedback. It is the most important for us.
If you have any problem when you received the parcel, please contact us first rather than leave negative feedback. Just a negative or neutral feedback will not solve the problem.
