About the plugs:
If you buy electrical appliances, our store will provide an appropriate power converter free of charge according to the products you purchased and the power outlet standard in your country. If you need other power converters, you can leave us a message and write notes on the name of the converter, we'll make shipment for free.
About Accessories:
1. Due to aviation restrictions,the battery and lubricants are not included in products shipped from China.
2. Our store will provide an appropriate power converter free of charge according to the products you purchased and the power outlet standard in your country.
3."With box" and"Without box" are genuine products, products without boxes are packed in safety bubble bags, and products with boxes are packed in original boxes.
About Payment:
1. When buying on AliExpress, your payments are protected by Escrow. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.Track your order at any stage of deliver online and feel secure that payment will only be released to the supplier after you confirm receipt of your order. With Escrow, your credit card details are never exposed.
2. If you have any other questions, you can contact the buyer's customer service by opening this link ( https://helppage.aliexpress.com/buyercenter/index.htm ).
About Shipping:
1. When you place an order, please choose a shipping method and pay the order including the shipping free.We do not guarantee delivery time on all international shipment due to difference in customs clearing times in individual countries, which may affect how quickly your product is inspected. If you need to receive the parcel as soon as possible, please choose the Shipping Company as 'AliExpress Standard Shipping', and its logistics speed is very fast.
2. We only ship to Confirmed order address. Your order address MUST MATCH your shipping address. If you have not received your shipment within 60 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! If you do not receive your item on time, please ask us to extend the goods receiving time.
Return/ Refund
1. You have 7 days to contact us and 60 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included, after both Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
Warranty
All products have been checked and packaged in good condition before dispatch.In case the item is defective, please inform us within 30 days of receipt, we will replace a new one. No Refunds are offered. Buyers have to pay for the return cost and we will pay the cost for resend.
About Feedback:
1. If you are satisfied with our products and services, please share photos and leave 5 stars positive feedback.
2. If you dissatisfied with our products, please contact us before you leave neutral or negative feedback or open dispute, we promise we will give you solution till you are satisfied. Negative and neutral feedback will damage our motivation in providing you excellent customer service and cannot help solve any transaction problem.
About Customer service:
If you have any questions, Please contact with us via TradeManager message or our customer service e-mail. Emails will be replied by our customer services officers Mon. - Fri. 11:00 - 20:00 .You may expect to receive a response to your inquiry within 24 hours. (Excluding Weekends and Public holidays)
