1.Shipping time: Every order will be dealt with in 48 hours.
SHIPPING
Preparing Time: we need 2-5 working days to prepare your order according to our numerous orders every day.
Shipping For Worldwide
FOR WHOLESALE, DROPSHIPPING AND RETAIL
We are happy to welcome wholesale, retail and Dropshipping customers and are happy to work with you.
You can send us a message with the products you want to wholesale and we will have a special price!
Note:
If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
If you choose express shipping, please remember to leave your contact number, this is required for express shipping.
RETURN&REFUND
If there is any problems,please contact us as soon as you received the orders.We will try best to solve the problems.
All returned items must be put in the original packaging box and a true tracking NO. is required,please specific reason for the return and your Order Number.
A full refund will be issued to you when we receive the item in its original condition and packaging with all components and accessories. Or, you may choose to exchange it.
Retrun shipping fee should be paid by the buyer.
FEEDBACK
If you are not 100% satisfied with the quality of your purchase from Zookaria Store, you can leave us a message and we will deal with your questions as soon as possible.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer
Shipment
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
6. If you have not received your orderafter 30 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!
7. Delivery Time:
Return & Refund
1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT to you. There are NO EXCEPTIONS!
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
Guarantee
1. 12 months Manufacturer's limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN
EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can perform up your satisfaction.
It is impossible to address issues if we do not know about them!
