Notes

--Due to the difference between different monitors, the picture may not reflect the actual color of the product.

--Please accurately measure your pet's neck size before selecting the size.

--Please leaving a message before you give the bad feedback, if the products have some problems.

--Please allow 1-2mm error due to manual measurement.

Payment Terms

1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.

Shipment

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

Return

1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. Shipping cost is bear by both seller and buyer in half.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return.
3. We will refund you full winning bid amout, upon receipt of the item in its original condition and packaging with all components and accessories included, after both Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.

Guarantee

1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number.We do not repair or replace items with an expired warranty.
3. You agree to all of the above-listed policies upon ordering on aliexpress!

Feedback

1.If you are satisfies with our service and products, Hope you can give us 5 stars positive feedback. Your support means a lot to us.
2.If you have problem or question, Please contact us before leaving an neutral or negtive feedback. We will help you solve it, and make you satisfied about it.
3.We will give you an answer in 24 hours, If you don't get the answer during this time, please kindly resend them.