1.Where is the shipment and when will it be delivered ?
British warehouse distributes domestic orders German warehouse sends European orders
Polish warehouse issues orders from CIS countries All orders are responded within 24 hours, sent within 3 days, and received by
the user within 15 days. (Holidays will be postponed)
2. Is there an A16/A20/A20F battery?
The whole bicycle is equipped with a lithium battery. If you need to buy a spare battery, you can buy it on the official website:
www.adoebike.com
3.What certification does A16/A20/A20F have?
Bicycle CE certification, ROHS, WEEE, battery IEC62133
4. Where the bike can be repaired and guaranteed if it is in Europe?
For general maintenance, it is recommended to find a local professional bicycle repair store.We provide accessories and technical
support, such as some instruction videos for replacing accessories. If the product itself has serious quality problems, you can
contact customer service or our German or British technical center to confirm maintenance..
5. How should I know what size electric bicycle to buy?
ADO bicycle saddle height and front handle height can be adjusted:
A16, support height 1.4 meters-1.8 meters
A20, supports height from 1.5 meters to 1.9 meters
A20F, support height, 1.5 meters-2 meters
